Technical

Dedicated technical support services.

Decontamination Engineers and Services.

Decontamination Equipment
Engineers and Services 

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PRIORITISING YOUR UP-TIME

FOCUS ON CUSTOMER SERVICE EXCELLENCE

Engineers and information at your fingertips through your iM Service Portal and our large team of technical services specialists and customer support.

Extensive Support Team

  • 32 Field Service Engineers located all over mainland UK
  • Large customer service team just a call away
  • Out of hours support available.

95% Uptime Guarantee

  • Max 12-hour response to emergency fault calls.
  • 1-hour response for technical telephone support.
  • 90% first time fix.

Flexible Contracts

  • Flexible approach to service contracts: Contracts can be designed to meet the needs of our customers.
  • User training offered on demand.

Quarterly KPI Reporting

  • iM Your Service Portal: Personal user log in to access validation reports, service reports and other documentation.
  • Service reports emailed automatically on completion of work done.
  • Quarterly KPI reporting as standard.

PRIORITISING DELIVERING SAFE PATIENT CARE

Service and Maintenance:
Endoscope and Surgical Instrument Decontamination Equipment

Regular maintenance increases efficiency and reduces unexpected downtime. Our certified service engineers deliver comprehensive, cost-effective service packages, saving you time
and money over the entire lifetime of your decontamination equipment.

We deliver a wide range of service and maintenance packages to meet your budget and needs, enabling you guaranteed cost savings with the reliable compliant quality outcome.
  • Endoscope Decontamination Equipment Services
  • Endoscope Decontamination Equipment Engineers
  • Surgical Instrument Decontamination Equipment Services
  • Surgical Instrument Decontamination Equipment Engineers
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Validation:
Endoscope and Surgical Instrument Decontamination Equipment

Validation is essential to ensure your processes are always in compliance with the relevant standards. We relate the standards directly to process parameters defined during the design and type testing of your decontamination equipment. Our technical knowledge, measurement and reporting systems ensure minimal downtime during this validation.

Our technical service staff are fully trained to perform this validation and can incorporate this into a regular maintenance programme. We understand the importance of producing validation reports in a clear format and can tailor these to the requirements of your equipment and Trust.
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