Endoscopy & Sterile Services.
Dedicated Technical Support Services
covering multiple makes & models of equipment.
Meeting the Challenges of Decontamination
Well-maintained equipment runs more efficiently and is far less likely to let you down. Our manufacturer-trained engineers deliver planned maintenance, repair and validation that keep your decontamination equipment safe, compliant and available, throughout its working life.
We support a wide range of endoscopy and sterile services equipment, across makes and models. Every service package is shaped around your department's needs and budget, so you get reliable, compliant outcomes and good value.
iM Technical
Prioritising Your Up-Time
Expert engineers, responsive support and your service information in one place, through the iM Service Portal and our dedicated technical and customer service teams.
Reliable equipment, smoother operations, and confidence your infection control systems are in expert hands.
The value of working with manufacturer-trained specialists.
iM Med engineers receive factory training at the SteelcoBelimed Academy, a purpose-built training facility supporting healthcare, laboratory, and biomedical research environments worldwide.
This training goes beyond basic operation. It focuses on:
- Optimising performance
- Preventing downtime
- Maintaining compliance
- Supporting safer workflows
This advanced training gives iM Med engineers insight that goes beyond servicing — helping hospitals achieve:
- Higher safety standards
- Improved operational efficiency
- Confidence in compliance and performance
Quarterly KPI Reporting
- iM Your Service Portal: Personal user log in to access validation reports, service reports and other documentation.
- Service reports emailed automatically on completion of work done.
- Quarterly KPI reporting as standard.
Validation is essential to ensure your processes are always in compliance with the relevant standards. We relate the standards directly to process parameters defined during the design and type testing of your decontamination equipment. Our technical knowledge, measurement and reporting systems ensure minimal downtime during this validation.
Our technical service staff are fully trained to perform this validation and can incorporate this into a regular maintenance programme. We understand the importance of producing validation reports in a clear format and can tailor these to the requirements of your equipment and Trust.
“The service has been excellent. The best I have ever known and I have been in the industry over 44 years. We call the iM Med office and they get an engineer on the phone or out to us really quickly if needed. The communication is great and the reports are sent out to us without any delays.”
James Cook University Hospital and Major Trauma Centre
